Engineer-led independent support, built around real OEM expertise
Kelri was founded by infrastructure support experts who believe stable, capable hardware deserves senior support — not an early retirement dictated by a lifecycle calendar.
Schedule a NetApp Lifecycle Risk AssessmentBuilt around former NetApp support talent
Kelri is built around senior former NetApp Support and Escalation engineers — the depth enterprise tickets used to get escalated to.
We started Kelri because we kept seeing the same pattern: capable infrastructure pushed toward early refresh, and support quality declining exactly when teams needed it most. Independent, engineer-led support is the alternative.
Meet the engineers behind Kelri →An engineer-led, vendor-neutral support model
People first
We believe people are the most important part of making infrastructure support work — senior engineers, available directly to your team.
Focused on extending value
Our goal is to extend the useful life and value of your infrastructure — not to sell you the next refresh cycle.
Vendor-neutral
Independent by design. Our guidance serves your environment and your budget — not an OEM's roadmap.
A clear, practical engagement
Assess your environment
We review your NetApp and infrastructure estate, lifecycle dates, and current support posture.
Identify support gaps and lifecycle risks
We pinpoint EOL/EOSL exposure, escalation gaps, and where OEM cost no longer maps to value.
Build a support plan
A practical coverage plan scoped to your assets, workloads, and risk tolerance.
Transition from OEM-only dependency
We move you onto flexible, senior-led support — at your pace, with no forced refresh.
Support, troubleshoot, and optimize
Ongoing escalation-grade support, performance guidance, and lifecycle planning.
Depth first, by design. Kelri supports NetApp and Dell Technologies today. Additional platforms—HPE, Cisco, Lenovo, Pure Storage, and Hitachi Vantara—are roadmap areas, not services currently offered, and are added only as delivery capability for each is validated.
Work with senior infrastructure engineers
Tell us about your environment. We'll show you what independent, engineer-led support could look like for your team.